Terms & Conditions

About these terms

These terms apply to your use of the Dot2Dot Interiors website (https://dot2dotinteriors.com) and to the information, enquiries and consultations arranged through it. By using the website you agree to them. Design, construction, fabrication and interior execution work is carried out only under a separate written quotation or agreement with us; if that agreement differs from these terms, the agreement prevails for that work.

Using this website

You may use this website for lawful purposes only. You agree not to:

• submit false, misleading or someone else's personal information in our forms;
• attempt to gain unauthorised access to the website, its servers or its data;
• introduce viruses or other harmful code, or overload or disrupt the website;
• copy, scrape or republish our content in bulk by automated means, or use it commercially, without our written permission.

Information on this website

The website gives general information about Dot2Dot Interiors and our services. We take care to keep it accurate, but we do not promise that it is complete or current, and it may change without notice. Project photographs show work by Dot2Dot Interiors. Some other imagery, such as team and press images, is illustrative and will be replaced with original photography. Colours, textures and finishes seen on a screen can differ from the real materials, so please rely on physical samples when choosing finishes.

Enquiries and consultations

Sending an enquiry or consultation request does not create a contract or oblige either of us to proceed. We aim to respond within two working days. Meetings, site visits and initial advice are given in good faith and are not a quotation.

Quotations, scope and agreement

Our design and execution services begin only when we have issued a written quotation or agreement that you have accepted in writing and any advance it requires has been received. The agreement sets out the scope of work, specifications, drawings, timeline, payment schedule and validity of the quotation. Information on this website is not a quotation, and nothing on it is an offer capable of acceptance.

Pricing, payments and taxes

Prices and payment stages are as stated in your agreement. Unless it says otherwise, prices are in Indian rupees and exclude GST and other applicable taxes. If a payment is overdue, we may pause work until it is received, and the agreement may provide for interest or other consequences.

Your responsibilities as a client

To complete a project on time and to the agreed standard, you agree to:

• give accurate information about the property, your requirements and your budget;
• give our teams safe and timely access to the site, with power and water available;
• obtain any permissions, approvals or no-objection certificates needed from your landlord, housing society or authorities, unless the agreement says we will do so;
• review and approve drawings, samples and material selections promptly;
• make payments on the agreed dates;
• tell us promptly about any hidden defects, changes of plan or access restrictions you know of.

Changes to the scope

Any change to the agreed scope, specification or design must be agreed in writing. We will tell you how the change affects the price and the timeline before we act on it, and work on the change begins only once you have approved it.

Timelines and delays

Timelines are our good-faith estimates and depend on timely approvals, payments, site access and material availability. We are not responsible for delays caused by matters outside our reasonable control, including late client decisions or payments, approval delays, weather, shortages of materials or labour, third-party contractors and events described under Force majeure. We will keep you informed and agree a revised timeline where a delay is likely.

Materials, products and finishes

We select materials and products suited to your project and agreed specification. Natural materials such as stone, timber and veneer vary in colour, grain and pattern, and this is not a defect. If a specified item becomes unavailable, we may propose a substitute of equal or better quality and will seek your approval where it affects appearance, performance or cost. Branded products and appliances carry their manufacturers' own warranties, which we pass on to you but do not give ourselves.

Workmanship, defects and warranty

We will correct defects in our own workmanship or materials that you report to us within the defects period stated in your agreement. This does not cover:

• normal wear and tear, or misuse, neglect or lack of reasonable maintenance;
• repairs, alterations or additions carried out by anyone other than us;
• natural variations in materials, or settlement, seepage or other defects that were already present in the building;
• items and products supplied by you or covered by a manufacturer's warranty.

At handover we will walk through the work with you and agree a snagging list of any remaining items to be completed.

Designs and intellectual property

All designs, drawings, 3D visuals, concepts, specifications and other materials we create remain our property. Once you have paid for them in full, you may use them for the project at the agreed site. You may not copy them, reuse them for another site or give them to others for that purpose without our written permission. All content, text, images and branding on this website belong to Dot2Dot Interiors unless stated otherwise and may not be reproduced without permission.

Photography and portfolio

We may photograph and film completed work and use the images in our portfolio, on this website and on our social media. We will not publish your name, address or other personal details without your consent. If you do not want your project photographed or shown, please tell us in writing before work is completed.

Cancellation and termination

Either of us may end an agreement on the terms it sets out. If you cancel, you will pay for work completed, materials and items already ordered or made for your project that cannot be cancelled or returned, and any other costs the agreement specifies. We may suspend or end work if payments are not made, if the site is unsafe or inaccessible, or if there is a serious breach of the agreement that is not fixed after reasonable notice.

Limits on our liability

To the extent permitted by law, we are not liable for indirect or consequential losses, such as loss of profit, loss of use or loss of opportunity. Our total liability for any claim relating to a project is limited to the amount you have paid us for the part of the work the claim relates to. The website is provided as is, without warranties of any kind. Nothing in these terms limits any liability that cannot be limited by law.

Force majeure

Neither of us is responsible for failing or delaying to perform an obligation, other than a payment obligation, because of events beyond our reasonable control, such as natural disasters, fire, floods, epidemics, strikes, government orders, war, civil unrest or interruption of utilities. The affected party will tell the other as soon as practicable and resume as soon as it can.

Third-party services and links

This website uses or links to third-party services, such as Google Maps, WhatsApp and Instagram. They are governed by their own terms and privacy policies, and we are not responsible for their content or practices.

Privacy

How we collect and use your personal information is explained in our Privacy Policy, which forms part of these terms.

Changes to these terms

We may update these terms from time to time. The version on this page, with its date at the top, is the current one. Continued use of the website after a change means you accept the updated terms. Changes do not alter a written agreement you have already signed with us.

Governing law and disputes

These terms are governed by the laws of India. If a dispute arises, we will first try to resolve it in good faith by discussion for 30 days after one of us notifies the other in writing. If it is not resolved, the courts at New Delhi have exclusive jurisdiction, unless your project agreement says otherwise.

Contact us

Dot2Dot Interiors, E-92/01, Pratap Market, Main Road, Munirka, South Delhi, Delhi 110067, India. Email info@dot2dotinteriors.com, phone +91 9910838007.